FAQ
Frequently asked questions
Here you will find answers about flight compensation, passenger rights and FlightClaims’ services.
We help air passengers claim flight compensation from airlines under EU Regulation 261/2004. You may be entitled to compensation if your flight was delayed or cancelled, the schedule was moved earlier or later, or you were denied boarding.
In addition to compensation, we help recover the ticket price and additional costs (e.g. hotel, taxi, meals, new tickets). You can also contact us to check for free whether your flight qualifies.
We do not handle baggage-related claims.
Our fee is 28 % of the compensation recovered from the airline. If FlightClaims becomes VAT-registered, the fee will be 25 % + VAT.
If we fail to recover the compensation, the service is free for that compensation. If the claim goes to court and is won, the client gets back up to 75 % of the fee paid to us on the compensation thanks to additional claims.
Returning customers can receive a discount code entitling them to a lower fee of 25 % of the recovered amount on future claims.
The client pays FlightClaims only after the compensation from the airline has been received.
The duration depends mainly on the airline and the case. As a rule, we submit the claim to the airline within a few days of receiving all necessary documents.
If the airline accepts the claim immediately, receiving the compensation can take from a few weeks to a few months. If the airline refuses, the process gets longer depending on whether the airline can be persuaded without court or court proceedings must be started.
The fastest payout in our practice took 2 days; the longest successful case lasted over 2 years, covering both pre-court and court stages.
In total we have experience with 40 airlines. Most experience is with Lufthansa, airBaltic, LOT Polish Airlines, SAS, Finnair, Turkish Airlines, SkyUp, Wizz Air, Norwegian Air and Mavi Gök Airlines.
We also have experience with Ryanair, KLM, Qatar Airways, Brussels Airlines, Austrian Airlines, Swiss Airlines, SriLankan Airlines, Air Europa, TUI Airways, United Airlines, Delta Airlines, TAP, Vueling, Corendon Airlines, Galistair, Air Dolomiti, SmartWings, Aeroflot, Ellinair, Tarom, Thai Airways, Heston Airlines, Nordica, SmartLynx Airlines, Skystream Airlines, SunExpress, Discover Airlines, Norse Atlantic Airways, SkyLine Express and flydubai.
No. Air passenger rights are protected by EU Regulation 261/2004 and insurance is not required to receive compensation. Payouts under travel insurance do not affect your right to flight compensation.
Under Estonian law, flight compensation can be claimed within three years from the date of the disruption. In other countries the limitation period may differ.
Yes. The Regulation also applies to charter flights if the flight departs from EU territory, or if the destination is in the EU and the flight is operated by a European airline.
Yes. Compensation always belongs to the passenger, regardless of who paid for the ticket. Its purpose is to compensate the passenger for the inconvenience suffered.
Yes. All children with their own seat and a paid ticket have the same right to compensation as adults. The exception is children under 2 travelling free without a separate seat.
Yes. If several disruptions occur during one journey, the passenger may be entitled to more than one compensation.
The airline must refund the ticket price within 7 days of receiving the passenger’s request.
According to the CJEU ruling C-601/17, the airline must also refund the intermediary’s commission if it was aware of that commission. The airline is therefore responsible for refunding both the ticket price and the intermediary’s fee.
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Let the airline keep its promise
Fill in a short form in 2–3 minutes and we will carry out a free preliminary assessment. If there is no compensation, you pay us nothing.
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